Quality Assurance

Clifford House recognises that it is important to have in place a quality assurance system that has arrangements for self-assessment that is committed to assuring and improving the quality of care provided.

Clifford House employs Alastair Smith as its Quality Assurance Manager. Alastair is a qualified Social Worker and has a background in residential and field social work, stretching back to the late 1970s. Alastair has 6 years specialist experience of carrying out investigations into allegations of institutional abuse, and 9 years experience as a Regulation and Registration Inspector for children’s establishments, boarding schools and fostering agencies.

Clifford House holds, as its care value, the desire to promote children’s rights whilst ensuring organisational regulatory compliance. This means that children in placement will be safe, secure and looked after to a high standard.

Clifford House’s quality assurance strategy is to create a service and environment where children have good relationships with the staff who work with them, so they can develop a level of trust and experience good continuity of care.

Clifford House has developed its own unique quality assurance system that is effective and efficient in its delivery. The quality assurance process seeks to engage in self-evaluation surveys, questionnaires, unannounced and announced monitoring visits and target audits.

This means that Clifford House is committed to having as its objective, a quality service which is outcome based, enabling the meeting of standards determined by Ofsted Commissioning Teams and Placing Authorities.

A key component of the quality assurance process is its link to improvement and customer satisfaction surveys and positive inspection findings.

For further information about our Quality Assurance please contact Alastair Smith - Quality Assurance Manager on
0845 618 2596

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